top of page

FAQs

  • 99% Of Your Questions Answered Here
    If your interested in placing a large order (for your family, school, or business) please email us directly @ Sales@rslengraving.com . What you need to include is your logo (black/white images work best AI, PNG files preferred), names (if you are doing individual names), and the product you want (specify color and product). We do not charge artwork set up fees on orders of at least 1 case (24 tumblers or 12 water bottles). We do not offer local pick up. Shipping of products is 4-7 days from artwork approval. With our custom orders we require payment to be made prior to us beginning our work. We don't engrave products that clients own. The liability and differences in material makeup are the reason why. Typical lead times for orders from on our website take 2-3 days to ship. For larger custom orders our typical lead time is 5-7 days from when artwork is approved. **When you order by the case (24) we do not charge for artwork fees**
  • Do you sell your products on other online platforms?
    Yes, our Amazon Storefront is https://www.amazon.com/stores/RickysLaserEngraving/page/73DF0256-E4E4-4392-AE9F-032CB4506CA3?ref_=ast_bln Our Etsy Storefront is https://www.etsy.com/shop/RickysLaser?ref=simple-shop-header-name&listing_id=1223645863
  • Am I am to order a customized tumbler or water bottle with my logo?
    Yes! Please send the quantity that you need and the color you are looking for to Sales@rslengraving.com We do have many color options available in both tumblers & water bottles. Once artwork is approved, it typically takes 5-7 business days until your order will ship for large bulk orders.
  • Any Other Questions?
    Please send us an email at Sales@rslengraving.com **We will not accept laser orders for products that you own, no matter the product**
bottom of page